About Us
Our Mission
Asanka Sales' mission is to bring dogs, owners, and reliable products together for the benefit
of dogs and owners.

Our Values/Principles
Integrity—Treat each customer as if they are our only customer.  We know we are judged by
actions, not intentions.
Justice—Special circumstances can require special solutions.  We will do what is fair and right,
even at cost to ourselves.
Simplicity—We will take the most direct route to Excellence with neither greed nor pretension
Preferred Golden Rule—We will not do unto you what we will not like done to ourselves.
Discipline—We give volunteer service to others as we can, where we can and make our dog
community a better place to live and learn.  We realize what we do today determines who we
will be tomorrow.
Excellence—We focus each day on living excellence.  We work deliberately, love wisdom, and
seize the day to look back and find through our work, we lived.  

SHIPPING POLICIES

You, our customer, are our first priority.  Some of our products are shipped by us, some are
shipped by the manufacturers (drop shipped), so if you buy more than one item, the items may
get to your address a day or two apart.  We do endeavor to get the products to you AS SOON
AS POSSIBLE.  We mainly use United Parcel Service (UPS) and the U.S. Postal Service
occasionally.  Please allow 7-14 days for your products to get to you.  Due to shipping costs
we only serve the 48 contingent states on this website.  However, if you're willing to pay the
actual cost, contact us, and we'll work with you.  The shipping rate table is available below.
Japan will soon be open on our checkout pages. --2/6/06

U.S and Canada Shipping Rates--Canada open as of 2/6/06
Total Order
 Shipping Charge
Up to $7.99
 $2.50
Up to $30.00
 $5.99
$30.01-$35.00
 $7.99
$35.01-$45.00
 $8.99
$45.01-$55.00
 $9.99
$55.01-$65.00
 $10.99
$65.01-$75.00
 $11.99
$75.01-$85.00
 $12.99
$85.01-$95.00
 $13.99
$95.01-$105.00
 $14.99
$105.01-$120.00
 $15.99
$120.01-$140.00
 $16.99
$140.01-$160.00
 $17.99
$160.01-$180.00
 $18.99
$180.01-$200.00
 $19.99
$200.01-$250.00
 $22.99
$250.01-$300.00
 $26.99
Over 300.00
 $30.99
Tax

Texas zip codes must pay 8% Tax Rate.

Mail-In Orders

If you would like to mail in your order, the form is available HERE.  Please allow 4-6 weeks
for delivery.  The link will open a new browser window.

Privacy Policy

For our privacy policy, please click HERE.  This can also be accessed from our Home page.

Questions?

Please look on our Contact Us page for ways to contact us.  We will respond as promptly
as possible.  We look forward to hearing from you.

Returns and Exchanges

We hope you will be pleased with ever purchase you make with us.  However, things happen
and Asanka Sales will accept product returns or exchanges on most items within 30 days of
the date of purchase for regularly priced products. We do not accept returns or exchanges
on sale or close-out items unless there is a defect. The returned or exchanged product
must be unused and returned in the original manufacturer packaging with the original
product hang tags attached. For your protection, we recommend you insure your
return/exchange package when sent to us or the manufacturer.  Please contact us prior to
returning your product. All product returned or exchanged will be inspected upon its arrival.
Your original form of payment will be credited for the appropriate amount following a
satisfactory inspection.

Our product return and exchange process is very easy. Contact us by phone, email, or mail
stating the items you wish returned or exchanged and why.  Once we receive the
merchandise, we will send out the new items, credit the original card you charged your order
on, and/or partially credit/charge your original card, as applicable. The customer is
responsible for return shipping on all exchanges.

If you receive merchandise that is damaged during shipping, let us know immediately.  

If Asanka Sales makes an error in fulfilling your order, we will pay for the shipping to return
that product and immediately ship the correct product to you.  We strive to prevent errors
such as this by checking, rechecking, and final checking orders to prevent mistakes.

A fifteen percent restocking fee will be applied to all returns except those due to
manufacturing or materials defect.

Questions are always welcomed. Contact us at jessica@asankadogs.com if you need more
information about our product before placing an order!